Privacy Policy

Captain D’s, LLC (“Captain D’s” or “we”) may collect and store personally identifiable information about persons who visit this site (“users” or “you”) and voluntarily submit information, like their name, address, telephone number, and email address. We also may use that information to respond to your requests and may use that information to contact you regarding new features on the site, recent developments at Captain D’s, upcoming events, or other information we think you would like to receive. If you do not want us to use your information to contact you, please opt-out of such use by contacting us at webmaster@captainds.com. We also may collect and store aggregate or anonymous information about user’s contact with and use of the site. We may share that aggregate or anonymous information with third parties. We may use third parties to help us operate the site or administer activities on our behalf and may share your information with those third parties for those limited purposes.

Cookies and Other Tracking Technologies

We also may use cookies to keep track of activity on the site and enhance your experience with the site. In addition to the applications listed here, other content or applications may exist on this site served by third-parties, including advertisers, advertising networks and servers, social media websites, content providers, and application providers. Those third parties may use cookies alone or in conjunction with web beacons or other internet tracking technologies to collect information about you when you use the site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. We do not control those third parties’ tracking technologies or how they may use them. You can learn more about opting out of third-party vendors’ use of cookies by visiting the “Network Advertising Initiative” at http://www.networkadvertising.org/choices/.

Google Analytics

We have enabled Google Analytics to collect data about our traffic through the use of Google advertising cookies and other anonymous identifiers. We use Google Analytics cookies and other cookies to compile data to better understand users and provide users with a more tailored experience. You can opt out of Google Analytics by visiting Google’s opt-out browser add-on website at https://tools.google.com/dlpage/gaoptout/.

Google AdWords

We use Google AdWords to provide advertisements across the Internet that direct users to our site. We also may use Google’s remarketing technology that enables users who have shown interest in our site to see targeted advertising on sites associated with the Google network. Those advertisements typically are displayed using cookie technology. You can learn more about Google’s use of cookies and how to manage your “Ads Settings,” by visiting Google’s ads settings website at https://support.google.com/adsense/troubleshooter/1631343?hl=en.

Facebook

We use Facebook’s marketing software and technology, such as the Facebook tracking pixel, to advertise to our users and to monitor their interests in our products and services. You can learn more about Facebook’s privacy and data management policies at its website at https://www.facebook.com/policy.php.

Twitter

We use Twitter’s marketing software and technology, such as the Twitter tracking pixel, to advertise to our users and to monitor their interests in our products and services. You can learn more about Twitter’s support page at its website at https://support.twitter.com/categories/284.

Location Information

We use Yext to power local pages for each of our restaurants. On supported devices, users may grant permission to share their geographic location information with the site in order to assist in finding nearby restaurants. We may track and store information through multiple visits my means of a tracking pixel. We also may store data on the locations of our visitors on an aggregated, anonymous basis, but we do not associate that location data with any personally identifiable information. For further reading on the privacy policy of Yext and its software, visit their website at https://www.yext.com/privacy-policy/.

Email

We use IBM’s Watson Campaign Automation platform to manage our email club subscriptions and related promotions. We use Watson Campaign Automation’s email marketing services to send mass communication emails to users. We track how users open those emails and what links they click so that we can better serve our customers with products and information that they find relevant. When you “subscribe” to the our club mailing list, You agree to receive email advertisements and other information from us. Upon receiving an email from us, you may choose to opt-out of future email messages, in accordance with the CAN-SPAM Act of 2003 by clicking the opt-out or unsubscribe option at the bottom of our emails and following Watson Campaign Automation’s simple opt-out procedure. We also monitor our customer’s preferences through Watson Campaign Automation’s software and integrations with this site. You can learn more about Watson Campaign Automation’s privacy policies by visiting IBM’s website at https://www.ibm.com/privacy/us/en/.

Rewards Program

We use Paytronix to manage our Captain D’s VIP Rewards program and related communication, including email and SMS text messages. When signing up for the Rewards program, you agree to receive communication regarding promotions, transactions and rewards from us. Upon receiving an email from us through Paytronix. You may choose to opt-out of future email messages, in accordance with the CAN-SPAM Act of 2003 by clicking the opt-out or unsubscribe option at the bottom of our emails and following Paytronix’s simple opt-out procedure. Paytronix also uses the following participating carriers: Alltel AWCC, Associated Carrier Group, AT&T, Rural Carrier Group, Tier 2/3 Carrier Group, Cincinnati Bell, Metro PCS, Cricket, T-Mobile, U.S. Cellular, Sprint, Nextel, Boost, Virgin Mobile, and Verizon Wireless. Carries are not liable for delayed or undelivered messages. For help with your Captain D’s VIP account email rewards@captainds.com or call 1-800-314-4819.

Guest Feedback

We use SurveyGizmo and other online forms to facilitate and enhance our customer service communications. We receive customer feedback through that software. We use the information stored on those forms solely for the purpose of gaining insights on customer preferences and not for marketing purposes; we will not sell or provide that information to third parties for marketing purposes.

Online Ordering

We use the Onosys platform to manage our online ordering through order.captainds.com. The types of personal information collected at those pages include names, usernames, contact and billing information, transaction information, and credit card information. We also may combine data collected online with information provided during ownership registration of Onosys products and services. In order to tailor and customize subsequent communications and to improve products and services, Onosys may ask you to provide information regarding your personal or professional interests, demographics, product experience, and contact information.

Onosys uses your information to understand customer needs and improve the level of service provided. Specifically, Onosys uses your information complete transactions, communicate back to you, update you on service and benefits, and personalize Onosys’ web site. It uses credit card numbers only for payment processing and not for other purposes.

We use Onosys’ email confirmation services to send communication to users based on transactions on this site. We may track how users open those emails and what links they click so that we can better serve customers with information that they find relevant.

Further information on Onosys’s privacy policies can be found at https://www.onosys.com/privacy-policy.

Disclosure and Exchange of Information

You may elect to provide information on this site for the purpose of making a product purchase. You also may provide information on site for the purpose of obtaining more information or product promotions from us. When you purchase a “Physical Gift Card” or an “E-Gift Card,” when you send your information to us through the “Join Our Club” form, or when you enter your information into the “Contact Us” form, you are consenting to release any provided information and/or data to us or to a third party. Likewise, by submitting your information through this site, you are consenting to receive email information from us.

We reserve the right to disclose your information in accordance with our business standards and business judgment. We may disclose aggregated information about you without restriction. We may disclose personal information that we collect and/or that you provide to any of our affiliates, to third-party contractors and service providers with whom we have contractual relationships, to other third parties that we hire to serve our business’ interests, and/or to any buyer or successor in the event of a merger, reorganization, dissolution, or other sale or transfer of title. We may disclose any of your information in order to comply with any court order, law, legal demand, or legal process, including any government or regulatory request.

Links

This site may contain links to other websites. We are not responsible for the privacy practices or the content of those websites, for the privacy policies and practices of other third parties, or for any potential damage arising out of or in connection with any linked sites. Your linking to any unrelated site is at your own risk. The existence of a link between this site and any other website is not and should not be construed as an endorsement by us of the owner or proprietor of the linked website, nor an endorsement of us by the owner or proprietor of the linked website. It is strictly prohibited to link other sites with this site without our prior written permission.

Site Security

We assume no responsibility for the security of this site or any data transmitted to us, including information related to potential employment, applications for employment, or any other matter. We also assume no liability or responsibility for any material posted to this site by anyone other than us.

Intended Users and COPPA Compliance

This site is intended as a general audience commercial website. This site is offered in the English language and is intended for use in the United States and in other areas where that language is spoken. Use of this site is limited to persons over the age of 13. We do not knowingly collect, nor do we seek nor intend to collect, any information personal, or otherwise, from children under the age of 13.

For more information about the Children’s Online Privacy Protection Act (“COPPA”), which applies to websites that direct their services to children under 13, please visit the Federal Trade Commission’s website at https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.

Governing Law

Any claim arising out of or relating to your use of this site will be governed by the laws of the State of Tennessee. Any claims of any kind related thereto must be filed in the courts located in the State of Tennessee.

Revisions

We reserve the right to revise and update this Privacy Policy. Any such revisions will be effective on the date of posting to this site. You should periodically visit this page to review the current terms to which you are bound.

Questions

If you have questions or comments about us, this site, or this Privacy Policy, please email us at webmaster@captainds.com or mail us at 624 Grassmere Park Drive, Suite 30, Nashville, Tennessee 37211. We welcome questions. Unfortunately, because of the anticipated high volume of correspondence, we cannot guarantee that we will respond to correspondence on an individual basis.